Draft: not yet reviewed by a lawyer. This page is general information in plain English and may change.

Corrections, removal and privacy requests

Write to peter@peterhowell.co.nz. Tell us the page and what you want us to do. We reply within 20 working days.

Something looks wrong on a page

Ask Matty shows counts of property titles by suburb and council, built from public records. A wrong record usually has to be corrected where it comes from: LINZ for titles and boundaries, or the agency named in the page footer for other figures. We cannot change those records. We will look at whether we have shown a record wrongly, fix that, and tell you where to go for the rest.

A refund for a Buyer Research Pack

Write to peter@peterhowell.co.nz with the address the pack is for and the email you bought it with. The terms of the pack say when a refund applies. A refund goes back to the card you paid with, through Stripe, and the pack link stops working.

You live at an address and want it handled

You can ask us to stop showing a particular address on the address lookup. The information is from public records and the address itself is public, so we will weigh the request, but we will take an address off the site where it is reasonable to, and tell you what we decided. If this request is because you are at risk of harm, say so at the start and we will treat it as urgent.

Your personal information

The site collects personal information only when you join the LIM reader early list (your email address) or buy a Buyer Research Pack (your email address, the address the pack is for, the checklist answers in it and the payment record). Otherwise the only information we may hold about you is what you send us by email. You can:

• See it. Ask for the personal information we hold about you. It is normally free.
• Correct it. Ask us to fix anything wrong.
• Remove it. Ask us to delete your email and message.

To protect you, we may ask you to prove that the email address is yours before we show or delete anything.

If you are not happy

Tell us first at peter@peterhowell.co.nz. You can also complain to the Privacy Commissioner: privacy.org.nz, 0800 803 909. See the privacy statement.